First dealer in South India to be awarded the coveted Quality Care accreditation on 7th August 2002.
A fitting recognition of systems and procedures implemented at MPL FORD aimed at offering total customer satisfaction.
Across the world, a Ford car never travels alone. That’s the simple premise with which the Quality Care is built on.
Quality Care is the specialized service arm of Ford, committed to giving Ford car owners the complete peace of mind.
Discover what Quality Care can do for you.
Appointment Planning / Booking
Centralized appointments as per customer Choice Of Workshop Of Date and Of time.
No waiting at service reception.
Welcome Board to highlight appointments
Personalized Reception Procedure
15-minute Interactive Reception Process
Joint inspection of vehicle along with the Customer.
Good ambiance at interactive bay and surroundings.
Completion time is scheduled and agreed with Customer.
Availability of Menu Pricing – include Cost of Spares, Labour and Lubes.
Total Price agreed with Customer upfront before starting the job.
Service Advisor notifies customer of any alteration to price quote, prior to execution of job
Quality of work
Your concerns will be resolved to your satisfaction and your car will be checked for quality of repair work
Vehicles are returned to customer in a clean condition
Service advisor delivers vehicle to customer after clearly explaining the work carried out on the car and explanation of charges
Failed parts returned on customer pay jobs
Follow up
Customers to receive call within a week of taking delivery of the car from workshop for getting feedback on the job done.
